Return Policy (Cute3D)
We want you to love your order! If something isn’t right, we’re here to help.
Returns (Change of Mind / Didn’t Love It)
If you’re not satisfied with your purchase, you may request a return within 15 days of delivery.
To be eligible for a return:
Items must be unused and in original condition
Items must be returned in original packaging (or comparable protective packaging)
Return shipping is the customer’s responsibility.
Original shipping fees are non-refundable.
Once your return is received and inspected, we will issue a refund to your original payment method.
Damaged, Defective, or Missing Items
If your item arrives damaged, defective, or missing parts, please contact us within 15 days of delivery and include photos of:
the item
the packaging
any visible damage (if applicable)
In these cases, we will provide a free replacement or refund, and we will cover any shipping costs associated with fixing the issue.
Non-Returnable Items
The following items are not eligible for return:
Custom or personalized items
Final sale / clearance items (if marked as final sale)